Augusta State University has been selected for an Honorable Mention for the Customer Service Institution of the Year award from the University System of Georgia. The award category recognizes institutions that have shown the highest commitment, the highest performances, and the most improvement in customer service across the institution over the last year.
“Much of the credit for ASU receiving recognition in the Board of Regents Customer Service Awards goes to Walt Alexanderson. In addition to his duties as Director of Human Resources, Walt took on the role as ASU’s Customer Service Champion following the passing of Dr. Joe Greene,” says Dan Whitfield, vice president of business operations. “Walt is to be commended for the initiative and enthusiasm he has shown in taking on this assignment,” says Mr. Whitfield.
Walt Alexanderson has been instrumental in broadening the scope of the Customer Service Ambassador program, and he also implemented a modified Lean Six Sigma program for ASU in which participants learn to think differently about their responsibilities in order to find improved ways of eliminating waste (time, resources, etc.) and improving customer service within the university. After participating in the Lean Six Sigma program, participants achieve a Jaguar Blue Belt.
“It is very satisfying to know that the employees of ASU are making an effort to help each other and our students to daily have a good experience here,” says Mr. Alexanderson. “We submitted several nominations for awards, including Reese Library’s Family Room project. While our individual projects did not win, our team effort on several fronts brought us honorable mention for the Institution of the Year recognition,” he adds.
For the first time, the University System presented a Champion of the Year award, which is named in honor of ASU Professor Emeritus Joseph Greene who served as the university’s Customer Service Champion until his death. The award honors Professor Greene for his “devotion to the customer service program and his role as a true champion,” according to the Customer Service website. It recognizes a “Customer Service Champion who has successfully guided customer service improvements throughout his or her organization, built customer service teams, and worked with other champions and leaders from other organizations, resulting in a significant, positive impact on customer service over the last year.” The award was presented to Linda Lyons of Kennesaw State University.
Oct 28, 2008
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