The deadline for nominations for the Second Annual Chancellor’s Customer Service Awards is quickly approaching. The University System of Georgia’s Chancellor Errol B. Davis, Jr., is using this program to honor an individual, team, and institution that has gone “beyond the call of duty” by providing faster, friendlier, and more efficient service to their customers.
Some of the categories include Customer Service Institution of the Year and the Outstanding Customer Service Leadership Award. Last year, ASU had 22 nominations with five making the finals. Paulette Temple, former financial aid assistant for customer service in the Office of Financial Aid, was given an honorable mention in the Individual Customer Service Excellence Award; Vice President for Business Operations Dan Whitfield received a silver award in Outstanding Customer Service Leadership; and ASU was given an honorable mention in Customer Service Institution of the Year.
Nominations for the 2008 awards must be submitted by Thursday, July 31. Only full time employees for eligible for the award. The USG customer service website must be used to submit nominations: www.customerfocus.usg.edu/form/. Once a nomination has been submitted, the USG Review Committee will consider all nominations. The CCSAs winners will receive special recognition from Chancellor Davis and will be nominated to compete in the Governor’s Recognition for Excellence in Customer Service Awards to be held later in the year.
The categories include:
Individual & Team
These awards recognize the individuals and teams who have demonstrated outstanding, “above and beyond” service to the citizens and customers of the state of Georgia over the last year. Nominee’s actions must reflect all five of the customer service attributes: Courteous, Helpful, Accessible, Responsive, and Knowledgeable.
Outstanding Customer Service Leadership Award:
This award recognizes a leader in our agency, division, institution or program who, through his or her leadership in customer service, has made a significant, positive impact on customer service to the citizens and customers of the state of Georgia over the last year. Nominee’s actions must reflect all five of the customer service attributes: Courteous and Honest, Forward-looking, Inspiring, Responsive, Awareness.
Call Center/Service Desk/Helpdesk Excellence Award Excellence Award:
This award recognizes our highest-performing call center, service desk or help desk over the last year. Consideration for this award will be based on performance against Key Performance Indicators (KPIs), statewide standards, level of improvement over previous year’s performance, and process improvements that result in higher levels of customer service. Also, we are looking for innovations that break with conventional processes that go beyond marginal improvements in existing products and services for the customer. Nominee’s actions must reflect all five of the customer service attributes: Courteous, Helpful, Accessible, Responsive, and Technology.
Outstanding Customer Service Improvement Initiative Award:
This award recognizes a team, division or program that has designed and implemented a process improvement or initiative that has resulted in a significant positive impact on their customers over the last year. Projects will be considered on the basis of improved service times, improved quality of service, and the significance of the positive impact on the citizens and customers of the state of Georgia. Nominee’s actions must reflect all five of the customer service attributes: Initiation, Helpful, Implementation, and Institutionalization.
Customer Service Institution of the Year:
This award will go to our agency or institution that has shown the highest commitment, the highest performance levels and the most improvement in customer service across the organization over the last year. Consideration will be based on participation in programs and initiatives that result in customer service improvements, performance measurements (such as Key Performance Indicators (KPIs), customer satisfaction survey results, etc.), and achievements as reported in agency Customer Service Improvement Plans or other reports. Nominee’s actions must reflect all five of the customer service attributes: Responsive, Process Agent, Implementor, Technology and Knowledgeable.
Augusta State’s Customer Service Champion is Walt Alexander, director of human resources. However, for more information on the recognition program, visit usg-recognitions@usg.edu
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